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Question: Need title or lien release letter,but original finance co. has been bought and new company has no record of me

How can I secure a car title or lien release letter from Citigroup Financial who bought my original Finance Company Transouth.
I've been getting the run around from them stating they have no record of my car and car payoff 3 years ago. Unfortunately, I do not recall my account number with original Finance Company (transouth). Can someone advise me on how to secure a title and or lien release letter so I can sell the car?
In advance, thanks for your assistance.

Answer: What you need is a letter form them saying that they no longer have any record of a lien on your vehicle. They wording is:

To whom it may concern,
Citigroup Financial, the successor to Transouth, no longer has a security interest in the following vehicle.

Year Make VIN

Signed

Title

If they have no record of you owing money, the should issue the release. If they will not, you may need to consult a lawyer!

Edit to note that bostonianinmo is correct in that some, not all states require the letter to be notarized. Some do not. For example, in Maryland it is not required.

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